Letting agents have been in touch with LandlordZONE to allege that Rightmove is turning a blind eye to rental listings that feature fake or inaccurate EPC documents, part of a larger problem of sometimes weak compliance among agents, landlords and portals.

As we reported on Wednesday, the lax way property listings are regulated in the UK means fraudsters and criminal landlords are using gaps in EPC and other regulatory systems to make their properties look legitimate online when they are not.

Rightmove told LandlordZONE: “All agents advertising on Rightmove must adhere to all relevant legislation.”

It has also undertaken to look into any examples of fake or inaccurate EPCs within its listings.

Providing an EPC has been a legal requirement since 2013 and a landlord must commission an EPC for a property or provide a valid existing EPC.

It also stipulates that their letting agent – if they use one – has to be ‘satisfied that an EPC has been commissioned for the building before it is put on the market’.

Landlords then have seven days to provide a valid EPC and a further 21 days is allowed in exceptional circumstances.

Low priority

But the regulation and oversight of the EPC system is weak. The policing of EPCs is a low priority for most local authorities and/or Trading Standards, both of whom are under pressure to cut costs – while portals struggle to police their correct use within listings given the huge volumes involved.

The most high-profile example is online agency OpenRent, the largest lettings firm in the UK by volume of listings, popular because it’s inexpensive to use. Many other traditional and online agencies are part of the problem, nevertheless.

Landlords on OpenRent create their own listings and, instead of providing physical EPCs, are asked to declare what band of EPC they hold via a menu ‘drop-down’.

“This means landlords who use OpenRent don’t have to bother getting an EPC, leaving the door open for unscrupulous or criminal behaviour,” said one agent who contacted LandlordZONE.

Inaccurate EPC

But one example of an OpenRent listing in London’s SW16 postcode shown to LandlordZONE reveals an A-rating EPC for an apartment, even though none of the EPCs on the public register for the building show any A-ratings.

OpenRent checked this example and agreed the ‘A’ rating supplied by the landlord should have been a ‘B’ but said it still believed such examples were ‘rare’. Its spokesperson also said the company was keen to improve its processes.

OpenRent told LandlordZONE: “EPC ratings are something we take very seriously. There’s no legal requirement to provide physical proof of EPCs at the point of advertising – and so we don’t supply a copy to the portals in all cases.

“Agents who are “irate because they have to track down the EPCs for their properties” should already be aware of this. The legal requirement is for landlords to supply a copy to tenants at viewing/enquiry stage or before they move in. 

“Indeed, a quick look on Rightmove reveals a bunch of high street agents who don’t mention the EPC at all in their advertising for example this one: https://www.rightmove.co.uk/property-to-rent/property-96897290.html.

“In terms of compliance, there are fines for not having EPCs. Eviction notices can also be invalidated if an EPC is not in place. If this isn’t working that’s a matter for MHCLG to comment on however we aren’t aware of any particular issue among OpenRent landlords.”

Can't find what you are looking for?


Our helpful team are on hand to answer any queries and concerns you may have.


Get in Touch

This website uses cookies. We use cookies to provide social media features and to analyse our traffic.
You consent to our cookies if you continue to use our website. Read our cookie policy. I understand